Wednesday, July 15, 2009

R2D2 Snubbed Me

Automated phone systems have gotten very clever. Stupid bureaucratic processes requiring patience and concentration needed to jump through hoops of fire, juggle chainsaws and walk tightropes ten stories high. And I'm not being dramatic.

As I transition out of my job, joining the masses of unemployed and traveling vagabonds - I haven't heard anything from my lovely state government or received any promised funds since they teased me with a ton of unemployment paperwork and a 'prepaid debit card'...with no money on it. Liars.

When I tried to call those grand folks at each of the 1800 numbers listed on each of the pages and pages of 'fine print'...robots answered. And when I pressed zero or five or seven or two, for the operator, robots answered. And when I waited on hold for three days...finally a robot answered and told me that all representatives are busy and to try again later. The robot actually said, 'Goodbye' as it hung up on me. Bastard.

Don't human beings work at these organizations? If the robots do all the work what do the people do all day? Blog?


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